Refund & Returns Policy

Last updated: 28 July 2026 · Your statutory rights under the Consumer Contracts Regulations 2013 are unaffected.

Summary

You have 14 calendar days from receipt of your order to return it for a full refund.
Items must be unused and in original packaging.
Contact us first at info@glowthnew.world before returning any item.
Refunds are processed within 14 days of us receiving the returned item.

1. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel any order placed with The Larkfield Wellness Ltd within 14 calendar days of the day after you receive your goods, without giving any reason.

This right applies to all orders placed by UK consumers via our website. It does not apply to goods that have been unsealed after delivery where this would make them unsuitable for return on health protection or hygiene grounds (e.g. opened food supplement bottles).

2. How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. by email). You may use the model cancellation form below, but you are not required to do so. The cancellation period will have been met if you send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Model Cancellation Form

To: The Larkfield Wellness Ltd, 12 Larkfield Road, London, SE9 2EF / info@glowthnew.world

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on [date] / Received on [date]

Name: _______________

Address: _______________

Signature (if notified on paper): _______________

Date: _______________

3. Returning the Goods

You must return the goods to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your cancellation to us.

Return address: The Larkfield Wellness Ltd, 12 Larkfield Road, London, SE9 2EF.

You are responsible for the direct cost of returning the goods unless the goods are faulty or we sent you the wrong item. We recommend using a tracked postal service for your protection.

Items must be returned:

Unused and unopened
In their original packaging
With all original documentation included

4. Refunds

We will issue your refund within 14 calendar days of:

the day we receive the returned goods; or
the day you provide evidence that you have returned the goods (e.g. tracked postage receipt), whichever is earlier.

Refunds are made using the same payment method used for the original transaction. We do not charge any fee for processing the refund.

We will refund the full price paid for the product. If you chose a standard delivery option, we will also refund the standard delivery charge. We are not obliged to refund enhanced or premium delivery charges unless the goods are faulty.

5. Faulty or Damaged Goods

If your order arrives damaged or the product is faulty, please contact us within 48 hours of receipt at info@glowthnew.world with a description and, where possible, photographs. We will arrange a replacement or full refund including return postage costs at our expense.

Your statutory rights under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose, and as described) are not affected by this policy.

6. Exceptions

We cannot accept returns of:

Opened or partially used products (food supplement capsule bottles that have been unsealed), due to health protection and hygiene grounds.
Products that have been stored inappropriately (e.g. exposed to heat, moisture, or direct sunlight), where this has affected the product condition.

7. Contact Us

If you have any questions about our refund and returns policy, please contact us:

Email: info@glowthnew.world
Telephone: +44 20 7946 0318 (Monday-Friday, 9:00-17:00 GMT)
Post: The Larkfield Wellness Ltd, 12 Larkfield Road, London, SE9 2EF